Returns & Exchanges

At Rustic Art, we stand behind the purity of our handcrafted beauty products and want you to be completely satisfied with your sustainable self-care journey. If a product doesn't meet your expectations, our hassle-free return process ensures a seamless resolution within 15 days of delivery.

1

Initiate a Request

Visit our online returns portal or email our support team with your order number and a brief reason for the return to receive a return authorization.

2

Pack with Care

Securely place the unused or gently used items in their original eco-friendly packaging to ensure they are protected during transit back to our studio.

3

Ship the Package

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; we recommend keeping a copy of your tracking number.

4

Receive Your Refund

Once our artisans inspect the returned items, we will process your refund or exchange to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing